Troubleshooting

Product-specific diagnostics for common Vexal admin and integration issues. Start with the guide for the plugin you are using, then check ecosystem bridges if multiple plugins are active.

SmartBlocks

Page Readiness signals, campaigns, FAQ/schema apply, ledger, and telemetry issues.

Vexal Media

Media readiness, Apply Fix batches, WebP, video optimization, and API credentials.

Vexal Portfolio

Uploader intake, workspace settings, gallery pools, and Media Library linkage.

General checks

Confirm plugin versions match WileyLabs release notes
Verify PHP and WordPress meet minimum requirements
Check that only one Vexal processing credential source is configured (Media or SmartBlocks Integrations)
Review browser console and WordPress debug log for AJAX/nonce errors on admin actions